Refund policy
RETURNS
TO RETURN YOUR PRODUCT:
SEND US AN EMAIL: CONTACT@GOLDHAWKCLOTHING.COM
SUBJECT LINE: RETURN & YOUR ORDER NUMBER
PLEASE STATE THE REASON FOR YOUR RETURN & YOUR FULL NAME
OUR POLICY LASTS 20 DAYS. IF 20 DAYS HAVE GONE BY SINCE YOUR PURCHASE, UNFORTUNATELY WE CAN’T OFFER YOU A REFUND OR EXCHANGE.
TO BE ELIGIBLE FOR A RETURN, YOUR ITEM MUST BE UNUSED AND IN THE SAME CONDITION THAT YOU RECEIVED IT. IT MUST ALSO BE IN THE ORIGINAL PACKAGING.
UNDERWEAR ITEMS MUST HAVE ALL TAGS ATTACHED OR INTACT. PLEASE NOTE: ALL ITEMS MUST BE CLEAN AND UNUSED. BE AWARE NOT TO WEAR PERFUME, TANNING LOTIONS, POWDERS OR DEODORANT WHEN TRYING ON YOUR PURCHASE. MARKS, STAINS OR SCENTS MAY MAKE ITEMS NON-REFUNDABLE.
WE RESERVE THE RIGHT TO REFUSE RETURNS ON ITEMS THAT MAY NOT MEET HYGIENE REGULATIONS.
REFUNDS (IF APPLICABLE)
ONCE YOUR RETURN IS RECEIVED AND INSPECTED, WE WILL SEND YOU AN EMAIL TO NOTIFY YOU THAT WE HAVE RECEIVED YOUR RETURNED ITEM. WE WILL ALSO NOTIFY YOU OF THE APPROVAL OR REJECTION OF YOUR REFUND.
IF YOU ARE APPROVED, THEN YOUR REFUND WILL BE PROCESSED, AND A CREDIT WILL AUTOMATICALLY BE APPLIED TO YOUR CREDIT CARD OR ORIGINAL METHOD OF PAYMENT, WITHIN A CERTAIN AMOUNT OF DAYS.
EXCHANGES (IF APPLICABLE)
IF YOU ARE NOT 100% SATISFIED WITH YOUR PURCHASE, YOU CAN EITHER RETURN YOUR ORDER FOR A FULL REFUND OR EXCHANGE IT FOR SOMETHING ELSE. YOU CAN RETURN OR EXCHANGE YOUR PURCHASE FOR UP TO 20 DAYS FROM THE PURCHASE DATE. RETURNED OR EXCHANGED PRODUCTS MUST BE IN THE CONDITION YOU RECEIVED THEM AND IN THE ORIGINAL BOX AND/OR PACKAGING. WE WILL NOT ACCEPT ITEMS IF THEY HAVE BEEN WORN OR DAMAGED.
LATE OR MISSING REFUNDS (IF APPLICABLE)
IF YOU HAVEN’T RECEIVED A REFUND YET, FIRST CHECK YOUR BANK ACCOUNT AGAIN.
THEN CONTACT YOUR CREDIT CARD COMPANY, IT MAY TAKE SOME TIME BEFORE YOUR REFUND IS OFFICIALLY POSTED.
NEXT CONTACT YOUR BANK. THERE IS OFTEN SOME PROCESSING TIME BEFORE A REFUND IS POSTED.
IF YOU'VE DONE ALL OF THIS AND YOU STILL HAVE NOT RECEIVED YOUR REFUND YET, PLEASE CONTACT US AT CONTACT@GOLDHAWKCLOTHING.COM
SALE ITEMS (IF APPLICABLE)
ONLY REGULAR PRICED ITEMS MAY BE REFUNDED, UNFORTUNATELY SALE ITEMS CANNOT BE REFUNDED.
